Dear Black Dog Family,
As a family-owned company, the health and well-being of our pack -- customers, employees, and partners -- is our highest priority. In order to do our part to help contain the spread of the COVID-19 virus, we are taking this time to "paws" for the greater good by closing all US general stores until April 7th, 2020. Additionally, we can no longer process website orders at this time. Our warehouse is located in the state of Massachusetts, which is currently under a "stay at home" advisory by Governor Baker. Please check back on April 7th for updates and changes to our policies in place.
Our Customer Service Team is working safely from home and available from Monday-Friday 9:00am to 5:00pm EST for any questions you may have. Please email firstname.lastname@example.org or call 800-626-1991.
With many of us at home, we believe it is more important than ever to stay connected around the things we love most...including our furry friends and fans. Please continue to follow us on our social media channels for engaging content and ways to keep your pup entertained. We also encourage you to share photos and videos of how you and your pet are living "life on paws" for the greater good.. Whether you're enjoying the outdoors by taking a hike in the woods or learning some new tricks! Share these moments by tagging us @theblackdogmv on Instagram or Facebook and use #lifeonpaws or or #pawsforgreatergood.
Thank you for your patience and understanding during this difficult time. Our relationships with our friends and fans is truly unique and we are looking forward to better days ahead.
The Black Dog Tavern Company