Returns and Exchanges: The Black Dog Guarantee
At The Black Dog, we are committed to quality. Your satisfaction is always guaranteed. Return anything purchased from us at any time if you are not 100% satisfied. That is The Black Dog’s commitment to you!
WITH ORIGINAL SALES RECEIPT We will gladly make an exchange or refund your return for the price at the time of the original sale IF the original sales receipt is provided with return. You may return or exchange unwashed & unworn merchandise purchased at our Black Dog General Stores WITHIN 60 DAYS to any Black Dog General Store or our Returns Center. Online purchases must be returned to our Returns and Exchange center and not our retail store locations. Returns or Exchanges made AFTER 60 DAYS must be processed by mail through our Returns Center only. The Black Dog is not responsible for the shipping costs of Returns/Exchanges sent to the Processing Center.
WITHOUT ORIGINAL SALES RECEIPT Returns or Exchanges WITHOUT an original sale receipt may be made at any of our Black Dog General Stores or our Returns Center and will be valued at their current selling price. Returns made at our Store locations may be exchanged for items equal to the current selling price of the returned item or for a Merchandise credit based on the current selling price of the returned item. Without an original receipt, monetary refunds can only be made through Returns/Exchange Center. Online purchases must be returned to our Returns and Exchange center and not our retail store locations. For any questions please call our Customer Service Rep at 1-800-626-1991. The Black Dog is not responsible for the shipping costs of Returns/Exchanges sent to the Processing Center.
*PURCHASES MADE AT THE BLACK DOG OUTLET STORES MAY ONLY BE RETURNED/EXCHANGED AT OUR OUTLET LOCATIONS OR VIA MAIL THROUGH OUR RETURN CENTER*
DAMAGED/DEFECTIVE ITEMSThe Black Dog will gladly replace any defective or broken items at our General Stores or through our Returns/Exchange Center. If your damaged item is fragile (ie: Broken Glassware) please do not ship this back to us. Please email a photo to us at customerservice@theblackdog.com and we will be happy to ship a replacement to you. If the item is damaged/defective or a shipping error occurred, The Black Dog will email a Prepaid Return Label to you. To begin this process please email us at customerservice@theblackdog.com or call our Customer Service Reps at 1-800-626-1991.
FINAL SALE MERCHANDISE/PERISHABLES/THIRD PARTY SALESItems purchased marked with a RED DOT/FINAL SALE at any Black Dog Outlet, General Store, or Sales Event are final sale only. We do not accept returns or exchanges on Final Sale items. All perishables are final sale, with the exception of the unlikely event that they are damaged or spoiled during shipping. Any issues regarding the product must be reported to us within 24 hours to receive a full refund or exchange. Black Dog product is sold exclusively through Black Dog General Stores, Black Dog Outlets, or at theblackdog.com. Unfortunately Black Dog does not guarantee product sales made through third parties and does not issue returns, refunds, or exchanges through these channels
- Complete the Return/Exchange Form found on this page.
- Secure merchandise in the original packaging, if available, and enclose the completed form.
- Return the item(s) to: The Black Dog, Attn: Returns, 24 Patterson Brook Rd, West Wareham, MA 02576.
- Choose a shipping vendor that provides Tracking Information for your package.
- Once we receive your package, it generally takes 2 weeks to process returns, exchanges, or credits.
- Please email customerservice@theblackdog.com if you have immediate questions or concerns.
- Customer is responsible for shipping charges affiliated with international exchanges.
If you have other questions please call our Customer Service line toll free at 800.626.1991 and a Customer Service Representative will be happy to help you.
